TERMS & CONDITIONS
Shipping & Delivery
I will do my best to ensure your Snow Globes are shipped within 2 days of completion and on receipt of full payment, which will be confirmed with you at that time. I will always communicate with you on receipt of your order to let you know when you can expect delivery, and for air freight deliveries I also provide a tracking number so you can monitor the delivery at your own leisure. Please note that sometimes there may be delays with your delivery that may be beyond my control (e.g. Public Holiday, Post Strike Action, Peak Season Deliveries)
Privacy & Security
In terms of correspondence, all emails sent from The Queen Of Snow Globes will be from emails ending with “@queenofsnowglobes.com”. I will never ask for your credit card or payment details via email, and should you feel that you have received a fraudulent email, or you receive an email from a different address above claiming to be “Queen Of Snow Globes”, please do not respond and send an email immediately to thequeen(at)queenofsnowglobes.com. I will never share your email address with any third parties.
Breakages/Damaged In Transit
As the Queen Of Snow Globes, I’m committed to bringing you the highest quality hand-made snow globes.
Whilst all snow globes are handled and packed with the utmost care, there may be occurrences where the product or box/es may be damaged in transit with couriers or postal services. Full insurance and tracking is included in your purchase regardless of where you live, so if your product arrives with defects or damage due to mishandling of the box, I will produce or provide a replacement globe/s at no charge. In the case of box damage, you must retain all the packaging and the damaged snow globe so that I can make a claim with the relevant carrier. After that claim is made, I will arrange for you to send back the damaged goods to me, at no cost to you.
If you receive your globes and there is an issue with any of the globes, but no visible box damage, please contact me immediately via email thequeen(at)queenofsnowglobes.com to discuss the issue. Please rest assured I will always go out of my way to make sure you are happy with your purchase, no matter what the issue.
By their very nature, snow globes are inclined to lose some water over time. Usually if a snow globe is produced completely free of any (even tiny) air bubbles, it will stay that way for many years, as long as it’s not displayed in direct sunlight or consistently high temperatures. In addition, very cold temperatures can cause the water to contract, sometimes causing temporary air bubbles. Often in this case, the bubble will disappear when the globe returns to normal temperatures.
I am 100% committed to sending your globe/s only when they are completely free of any air bubbles – this is why we always let snow globes rest for a few days before shipping. Often bubbles will develop that need to be filled during that time, so we always make sure that globes have been bubble free for at least a week before sealing and shipping.
However, it is possible that with differing temperatures around the world, globes could develop an air bubble after this, even on their way to you. The bubble will grow faster if the globe is kept in direct sunlight and/or high temperatures. In very cold temperatures air bubbles, temporary or permanent, can also develop due to contraction of the water. Air bubbles developing after delivery are not covered by warranty, but I do guarantee that your globe will be absolutely air bubble free when it leaves my factory or warehouse. If your globes do develop any air bubbles and you would like advice on how to re-fill it, please do feel free to contact me.
It’s important if your globes are being delivered in Winter, and you are located in sub-zero temperatures, that you track the delivery and make sure the globes are not left outside on your door-step at the point of delivery. Snow globes do contain anti-freeze and are capable of resisting freezing for about 4-6 hours, in very low temperatures. We have seen them freeze before though, so please do be vigilant with delivery in these situations.
The inner setting is sealed and the water contains a formaldehyde solution to prevent any mould or fungus growing inside the globe. Also, in a sealed environment with no air, it is highly unlikely that this will occur. However, the sealed water environment can be volatile, so if it does occur within the first 12 months of your purchase, please let me know and I will assess the issue and offer options for repair.
For any issues from 12 months onwards, please let me know and I will always endeavour to provide a suitable and fair solution.
Change of Mind Returns
Due to the highly individual and custom nature of my work, there is no refund available if you change your mind after purchase. Returns and credits are only applicable for globes that are delivered broken, damaged or defective in some way.
Payment & Pricing
Queen Of Snow Globes accepts the following forms of payment:
- Bank Transfer to my US account – no fees for wire transfers to my USD account, however if your bank charges a fee at point of payment, that should be covered by you during the payment process. You should check with your bank as to their charges if you intend to make a wire transfer.
- Bank Transfer to my AUD account – no fees for wire transfers to my AUD account, however if your bank charges a fee at point of payment, that should be covered by you during the payment process. You should check with your bank as to their charges if you intend to make a wire transfer.
- Paypal – you can use your credit card or bank account to pay securely via Paypal, even without having a Paypal account. For orders of Limited Edition globes or other sales items on my website, there is no additional charge to pay using Paypal. If you wish to pay for a bulk order project via Paypal, a 2.6% fee will be added at the final stage of purchase to cover the cost of Paypal’s service.
- Credit Card – credit card payment is available on request, and will incur a 2.6% fee to cover the cost of bank fees.
At the times of listing, prices are correct and up-to-date. Queen Of Snow Globes reserves the right to make price adjustments on products and shipping without prior notice to consumers. As there are many 3rd party “Price Comparison” websites that display information gathered from shopping websites, Queen Of Snow Globes does not work or give direct information about our products and prices to them, and all quoted prices on their sites should be confirmed on this website to be sure.
By registering on my website with your email and contact number, any purchases that are made can be viewed on the My Account page where you can view their status in real time, submit any questions and receive your courier tracking number and status updates of your order. If I need to contact you with questions regarding your order, I will generally send an email, or for more urgent matters, I will contact you by phone.
Updating Account Information
If you are a member with Queen Of Snow Globes, I ask that each time you make an order, that your information in the My Account page is correct and up-to-date so I ship your order to the correct address. Should you have any My Account enquiries, please send an email to thequeen(at)queenofsnowglobes.com