TERMS & CONDITIONS
Shipping & Delivery
I will do my best to ensure your Snow Globes is shipped within 2 days of completion and on receipt of full payment, which will be confirmed with you at that time. I will always communicate with you on receipt of your order to let you know when you can expect delivery, and I also provide a tracking number so you can monitor the delivery at your own leisure. Please note that sometimes there may be delays with your parcel that may be beyond my control (e.g. Public Holiday, Post Strike Action, Peak Season Deliveries)
Privacy & Security
In terms of correspondence, all emails sent from The Queen Of Snow Globes will be from emails ending with “@queenofsnowglobes.com”. I will never ask for your credit card or payment details via email, and should you feel that you have received a fraudulent email, or you receive an email from a different address above claiming to be “Queen Of Snow Globes”, please do not respond and send an email immediately to thequeen(at)queenofsnowglobes.com. I will never share your email address with any third parties.
Breakages/Damaged In Transit
As the Queen Of Snow Globes, I’m committed to bringing you the highest quality hand-made snow globes.
Whilst all snow globes are handled and packed with the utmost care, there may be occurrences where the product or box may be damaged in transit with couriers or postal services. Full insurance and tracking is included in your purchase regardless of where you live, so if your product arrives with defects or damage due to mishandling of the box, I will produce a replacement globe at no charge. If it’s too late in the case of a gift, I will refund your purchase in full. In the case of box damage, you must retain all the packaging and the damaged snow globe so that I can make a claim with Australia Post. After that claim is made, I will arrange for you to send back the damaged goods to me, at no cost to you.
If you receive a snow globe and there is an issue with the globe, but no visible box damage, please contact me immediately on +61408 496 769 or thequeen(at)queenofsnowglobes.com to discuss the issue. Please rest assured I will always go out of my way to make sure you are happy with your purchase, no matter what the issue.
By their very nature, snow globes are inclined to lose some water over time. Usually if a snow globe is produced completely free of any (even tiny) air bubbles, it will stay that way for many years, as long as it’s not displayed in direct sunlight or consistently high temperatures.
I am 100% committed to sending your globe only when it is completely free of any air bubbles – this is why I always let a snow globe rest for a few days before sending it. Often bubbles will develop that need to be filled during that time, so I always make sure that a globe has been bubble free for at least a week before I seal it up and send it on.
However, it is possible that with differing temperatures around the world, it could develop an air bubble after this, even on its way to you. The bubble will grow faster if the globe is kept in direct sunlight and/or high temperatures. Air bubbles are not covered by warranty, but I do guarantee that your globe will be absolutely air bubble free when it leaves my studio. I will always send you images beforehand to show this is the case. If your snow globe does develop an air bubble and you would like advice on how to re-fill it, please do feel free to contact me.
If your setting contains a wire tree or other object containing metal of any sort, it will have been completely sealed prior to assembly. In the air-tight water environment, it should not rust even if some of the seal treatment deteriorates over time. However, an air bubble could contribute to some rust occurring, which could discolour the water. If this occurs within the first 6 months of your purchase, I will assess the issue and offer options for repair.
The inner setting is sealed and the water contains a formaldehyde solution to prevent any mould or fungus growing inside the globe. Also, in a sealed environment with no air, it is highly unlikely that this will occur. However, the sealed water environment can be volatile, so if it does occur within the first 12 months of your purchase, please let me know and I will assess the issue and offer options for repair. It may need to be sent back to me in Australia, or I may have it forwarded to someone more local to you. The costs involved will be assessed before any action is taken and we will come to a mutual agreement as to distribution of those costs.
For any issues from 12 months onwards, please let me know and I will always endeavour to provide a suitable and fair solution.
Change of Mind Returns
Due to the highly individual and custom nature of both our single custom pieces and Limited Edition pieces, there is no refund available if you change your mind after purchase. Returns and credits are only applicable for globes that are delivered broken, damaged or defective in some way.
Payment & Pricing
Queen Of Snow Globes accepts the following forms of payment:
- Bank Transfer – no fees for Australian bank transfers, however overseas banks may charge you a fee to do a direct deposit into AUD. You should check with your bank as to their charges if you live outside of Australia
- Paypal – you can use your credit card or bank account to pay securely via Paypal. There is a 4.5% fee added at the final stage of purchase to cover the cost of Paypal’s service
At the times of listing, prices are correct and up-to-date. Queen Of Snow Globes reserves the right to make price adjustments on products and shipping without prior notice to consumers. As there are many 3rd party “Price Comparison” websites that display information gathered from shopping websites, Queen Of Snow Globes does not work or give direct information about our products and prices to them, and all quoted prices on their sites should be confirmed on this website to be sure.
By registering on my website with your email and contact number, any purchases that are made can be viewed on the My Account page where you can view their status in real time, submit any questions and receive your courier tracking number and status updates of your order. If I need to contact you with questions regarding your order, I will generally send an email, or for more urgent matters, I will contact you by phone.
Updating Account Information
If you are a member with Queen Of Snow Globes, I ask that each time you make an order, that your information in the My Account page is correct and up-to-date so I ship your order to the correct address. Should you have any My Account enquiries, please send an email to thequeen(at)queenofsnowglobes.com