My specialist manufacturing team is based in the city of Shenzhen, in Southern China and comprises a highly specialised arts and crafts team, including two incredibly talented sculptors plus painters, assemblers and engineers.
Actually, snow globes are not produced in any reasonable quantity or quality anywhere other than China. Snow Globes require incredibly unique engineering and highly specialised equipment to ensure no air bubbles and a long-lasting, water-tight globe that will last a life-time.
There are many low-cost snow globe manufacturers in China – my team is not one of them. Wages and conditions are the highest on offer for this field of work and specialists are required for hand sculpting, hand painting and hand assembly. My team and I have a close working relationship and our focus is always on the highest quality output.
Queen Of Snow Globes is unable to produce single custom snow globes for sale. Snow globes are quite technical in terms of their engineering, and for this reason, to preserve the quality of my output, I only specialise in producing quantities of 150 globes or more.
If you are looking for a single custom piece, please contact Lisa at “It’s A Snow Day”: firstname.lastname@example.org and tell her The Queen referred you.
Custom music boxes can definitely be incorporated in your snow globes, along with other cool features such as lights, rotating settings and auto-snow-blowing functions! However it’s important to note that music boxes are often readily available only in very traditional tunes, due to copyright restrictions. If a music box is not already produced, you will need to provide me with the copyright release and music notation in order to get custom music boxes made and fitted. They are an additional cost to the snow globes.
No, I don’t repair snow globes but my best recommendation is to contact Herb Rabbin in California, who specializes in snow globe repairs and restoration. Herb’s email address is email@example.com. Tell him The Queen sent you!
Generally my company produces custom designs in direct collaboration with clients. This means that if a design is being produced for public sale, it will be sold by the client, and not by my company. If you are looking to purchase any of the snow globes in my project gallery, you would be best getting in touch with the listed client directly, as I am not able to sell these pieces. I do however have an online snow globe gift shop offering occasional holiday snow globes and snow globe themed giftware. Feel free to use the link in the main menu at the top of this page to see what’s available right now.
Shipping & Delivery
I will do my best to ensure your Snow Globes are shipped within 2 days of completion and on receipt of full payment, which will be confirmed with you at that time. I will always communicate with you on receipt of your order to let you know when you can expect delivery, and for air freight deliveries I also provide a tracking number so you can monitor the delivery at your own leisure. Please note that sometimes there may be delays with your delivery that may be beyond my control (e.g. Public Holiday, Post Strike Action, Peak Season Deliveries)
Privacy & Security
In terms of correspondence, all emails sent from The Queen Of Snow Globes will be from emails ending with “@queenofsnowglobes.com”. I will never ask for your credit card or payment details via email, and should you feel that you have received a fraudulent email, or you receive an email from a different address above claiming to be “Queen Of Snow Globes”, please do not respond and send an email immediately to thequeen(at)queenofsnowglobes.com. I will never share your email address with any third parties.
Breakages/Damaged In Transit
As the Queen Of Snow Globes, I’m committed to bringing you the highest quality hand-made snow globes.
Whilst all snow globes are handled and packed with the utmost care, there may be occurrences where the product or box/es may be damaged in transit with couriers or postal services. Full insurance and tracking is included in your purchase regardless of where you live, so if your product arrives with defects or damage due to mishandling of the box, I will produce or provide a replacement globe/s at no charge. In the case of box damage, you must retain all the packaging and the damaged snow globe so that I can make a claim with the relevant carrier. After that claim is made, I will arrange for you to send back the damaged goods to me, at no cost to you.
If you receive your globes and there is an issue with any of the globes, but no visible box damage, please contact me immediately via email thequeen(at)queenofsnowglobes.com to discuss the issue. Please rest assured I will always go out of my way to make sure you are happy with your purchase, no matter what the issue.
By their very nature, snow globes are inclined to lose some water over time. Usually if a snow globe is produced completely free of any (even tiny) air bubbles, it will stay that way for many years, as long as it’s not displayed in direct sunlight or consistently high temperatures. In addition, very cold temperatures can cause the water to contract, sometimes causing temporary air bubbles. Often in this case, the bubble will disappear when the globe returns to normal temperatures.
I am 100% committed to sending your globe/s only when they are completely free of any air bubbles – this is why we always let snow globes rest for a few days before shipping. Often bubbles will develop that need to be filled during that time, so we always make sure that globes have been bubble free for at least a week before sealing and shipping.
However, it is possible that with differing temperatures around the world, globes could develop an air bubble after this, even on their way to you. The bubble will grow faster if the globe is kept in direct sunlight and/or high temperatures. In very cold temperatures air bubbles, temporary or permanent, can also develop due to contraction of the water. Air bubbles developing after delivery are not covered by warranty, but I do guarantee that your globe will be absolutely air bubble free when it leaves my factory or warehouse. If your globes do develop any air bubbles and you would like advice on how to re-fill it, please do feel free to contact me.
It’s important if your globes are being delivered in Winter, and you are located in sub-zero temperatures, that you track the delivery and make sure the globes are not left outside on your door-step at the point of delivery. Snow globes do contain anti-freeze and are capable of resisting freezing for about 4-6 hours, in very low temperatures. We have seen them freeze before though, so please do be vigilant with delivery in these situations.
The inner setting is sealed and the water contains a formaldehyde solution to prevent any mould or fungus growing inside the globe. Also, in a sealed environment with no air, it is highly unlikely that this will occur. However, the sealed water environment can be volatile, so if it does occur within the first 12 months of your purchase, please let me know and I will assess the issue and offer options for repair.
For any issues from 12 months onwards, please let me know and I will always endeavour to provide a suitable and fair solution.
Change of Mind Returns
Due to the highly individual and custom nature of my work, there is no refund available if you change your mind after purchase. Returns and credits are only applicable for globes that are delivered broken, damaged or defective in some way.
Payment & Pricing
Queen Of Snow Globes accepts the following forms of payment:
At the times of listing, prices are correct and up-to-date. Queen Of Snow Globes reserves the right to make price adjustments on products and shipping without prior notice to consumers. As there are many 3rd party “Price Comparison” websites that display information gathered from shopping websites, Queen Of Snow Globes does not work or give direct information about our products and prices to them, and all quoted prices on their sites should be confirmed on this website to be sure.